Managing Your Subscription

Billing for Ambient is managed through Command Center under Administration → Billing.

Viewing Your Current Plan

The Billing page shows:

• Current plan: name, included seats, and feature set.
• Next renewal date: when your subscription renews.
• Seat usage: active users vs. licensed seats.
• Payment method: card on file or invoice status.

Plans

Ambient offers four tiers:

Plan	Price	Best for	Key limits
Starter	Free	Evaluating Ambient	1 user, 3 devices
Team	$99/mo	Growing teams	50 users, 100 devices
Business	$299/mo	Mid-size organisations	250 users, 500 devices
Enterprise	Custom	Large enterprises	Unlimited

Contact sales@ziviso.africa for Enterprise pricing.

Changing Your Plan

1. Go to Administration → Billing.
2. Click Change Plan.
3. Select the new plan tier.
4. Confirm the change — prorated credit is applied immediately.

Downgrades take effect at the end of the current billing period. Upgrades are immediate.

Adding Seats

Seats are added in blocks:

1. Go to Administration → Billing → Add Seats.
2. Select the number of additional seats.
3. Confirm — charges are prorated for the remainder of the billing period.

Payment Methods

• Credit/Debit Card: Visa, Mastercard, Amex accepted.
• Invoice: Available on annual plans. Net 30 payment terms.
• EFT / Bank Transfer: Available for South Africa (ZAR) and select regions.

To update your payment method, go to Administration → Billing → Payment Method.

Cancellation

To cancel your subscription, contact billing@ziviso.africa. Cancellations take effect at the end of the current billing period. All data is retained for 30 days after cancellation.