Viewing Invoices

All invoices are accessible from Administration → Billing → Invoice History.

Accessing Your Invoices

1. Navigate to Administration → Billing.
2. Scroll to the Invoice History section.
3. Each row shows: invoice date, amount, status (Paid / Due / Overdue), and a download link.

Downloading Invoices

Click the Download PDF icon next to any invoice to save a PDF copy. Invoices include:

• Invoice number and issue date
• Your tenant name and billing address
• Line items (seats × rate × period)
• VAT / tax breakdown (where applicable)
• Payment due date and method

Invoice Emails

Invoices are automatically emailed to the billing contact on your account when:

• A new subscription period starts
• A card payment is processed
• A manual invoice is issued

To change the billing contact email, go to Administration → Billing → Billing Contact.

Overdue Invoices

If a payment fails:

1. You receive an email notification with a link to update your payment method.
2. Two retry attempts are made (at 3 days and 7 days).
3. After 14 days of non-payment, access to campaign deployment is suspended. Content management remains accessible.

To resolve an overdue invoice: Administration → Billing → Outstanding Invoices → Pay Now.

Tax / VAT

• South Africa: 15% VAT applied to all invoices for ZA-registered tenants.
• Other regions: VAT/GST applied per local jurisdiction where applicable.
• VAT-exempt organisations: Contact billing@ziviso.africa with your exemption certificate.